- Terms, Conditions, Shipping & Returns
Terms, Conditions, Shipping & Returns
We use reputable couriers for shipping,however, please check all parcels before signing for your delivery as any item which is later found to be damaged may not be returned for a refund. If the parcel is damaged, please sign as damaged or refuse the delivery.
You may return most new, unopened items purchased in error or no longer required within 14 days of delivery. However, we would only be able to refund you the amount that you paid for the item less our shipping costs, which in most cases is built in to the price of the item. If the return is a result of our error (you received an incorrect or defective item, etc.) then you will get a full refund and we'll also pay the return shipping costs. The returned item(s) must be in a saleable condition and include the original packing and documents (or a note including your username, address and reason for return). Parts that have been damaged or broken during fitting are NOT covered by this policy. Before returning your item(s) please contact Doherty Transit Parts first.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Though we can ship to virtually any address in the world, 'Free Shipping' only applies to orders above €50 to addresses in Ireland or in the UK (not including Channel Islands, Scottish Highlands and other outlying areas). Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please also note that the shipping rates for many items we sell are weight-based.